Feedback That Gives Back!

Feedback that gives back.

If you’re a company, creating understanding and trust with your customers and employees is delicate and time-consuming work. We know. We’ve run companies, sold companies, consulted for companies… and are now building another one. Our clients and customers, and our employees and contractors are the heart and soul of what we do. Without them, we’re not a company.

By Jared Lafitte

Getting feedback and understanding what your people need is the first step toward building trust and creating growth. But sometimes feedback, especially quality, actionable feedback, is hard to come by.

This is why we’re endeavoring to do something that has never been done before in the customer service and feedback industry. For every response to any questions our clients send to their customers, fans, employees, and constituents, Mandy AI will donate to a charity. Every response.

Why is this important to us? A few reasons. Feedback is important to help companies grow, and getting people to give meaningful feedback is hard. The average survey response rate across all industries is less than 10%! We feel that if customers and employees know that their feedback is making an immediate contribution to a child’s life, simply by sending a reply text or answering a question in an email box, they’ll be motivated by the impact they’re making.

Second, the more feedback customer and employees give, the more they and we are able to support several worthy charities, and the better-informed their companies are about how to be better themselves. In a culture that looks for ways to make an impact, it’s a win-win.

We’re proud to introduce to you our partner charity, Kickin’ It For a Cause. This California organization led by a friend of our company works to supply shoes to impoverished children in the Democratic Republic of the Congo.

In the words of founder Chris Strachan, “Kick’n it For a Cause utilizes sneakers as a vehicle to break down social barriers and bring people together.

Our efforts are designed to connect to people through the love of sneakers and pop-culture with the goal of igniting important conversations that address and impact important social issues.

Through our digital media platform and our community events, donors get to experience the impact of their generous donations.”

If you want to get involved, simply sign up for a free trial of Mandy AI here: https://hello.mandy.ai/register

Once you start communicating with your customers or employees, Mandy will send a donation to Kickin’ It For a Cause for each time someone responds to you.

It has never been easier to make an impact.